Agents hanging up on us,they are very harsh

I am really unimpressed with the service offered by two SALES agents from liberality life one yesterday in the evening by the name of THEMBA ***)at 16:58 and the other now at 08:22 I didn't capture her name***)<br> <br> The scenario is that Themba called I told him I was on my way home and that I was not able to speak hence as I was in a noisy environment he asked when can he contact me again I said today from 8am and guess what he hung up just like that like really?<br> <br> The other just called now I told her that another sales agent called me yesterday and I'm expecting him, she asked if we could proceed with whatever the other agent was gonna help me with I said no ,and she hang up too!<br> <br> SO MY MAIN CONCERN IS THE STRUCTURE OF THE SCRIPT, I WOULD LOVE TO BE ADVISED IF THAT'S HOW AGENTS ARE TOLD TO RULE,ENDING A CALL ON CUSTOMERS'S EARS EVERYTIME THINGS DON'T GO THEIR WAY <br>