Advance Payment

on the 01/10/2025 I requested an advance payment from my Lifestyle policy. Documents were sent for me to fill in and send back. That was done within an hour. Today is the 8th day, no payment done. Yesterday, I spoke to my broker (Mr Elmair Smith) who said it takes 7 days. He also told me that I was supposed to have received a confirmation letter of the application for an advance, which would have mentioned a 7 working days process. After 25 years this company continue to treat me like trash.