ADDLIB bonus no show

On the 1st of May I received a letter from Liberty Life saying that I was entitled to an ADDLIB bonus. It said that by the 31st of May the money would be in my banking account. On the 31st of May it was not there. I have been in contact with Liberty (via email) six times, and to this day the 23rd of June the money is still not in my account. Everytime I have contacted Liberty I have had to wait 3 to 5 working days for any sort of outcome, which has never been to pay my ADDLIB Bonus. Finally on the 18th June I received another email from Liberty with a form attached that had to be filled out before the money could be paid out to me. Why was this form not sent with the original letter? This form was immediately filled out and sent back via email. I was told that the money would be in my account within 48 hours. The money is still not in my account and according to the Liberty consultant the process is still with their payment department and should be in my account within 48 hours. <br> Liberty sent me the letter telling me I qualify for the bonus then when its a no show i have to chase them! their service has been of the worst ive ever recieved!