Absolutely zero help once you sign up for a policy

I recently migrated my company provident to a private retirement annuity, since then I have been trying in vain to find out how long it will take for my previous contributions to reflect in my new policy. Both policies are with Liberty, so surely this is a simple task!?<br> <br> I've been waiting since the 11th of February for an answer, and the few times I do get a reply it doesn't answer my question! I was even told to contact the transferring company (which is...wait for it...Liberty) and ask them how long it would take...DUH!!!! Most recently, I've been promised feedback by yesterday, which evidently didn't happen.