Absolutely *********** Service from Liberty Life

I submitted a death claim on 4 September 2023 for my late husband's R/A. I am the only beneficiary. All requirements were submitted on 14/9/2023. The first correspondence received after that was a progress update on 1/11/2024, nearly 2 months later! Then on 15/11/2024 I received the death claim decision letter, which I completed, signed & submitted by return mail. That was the last correspondence I received from Liberty. After numerous calls to Liberty, on 18/12/2024, the call center agent informed me that everything was finalised & sent to payments dept. Payment will be done at close of business day. I had to start calling again & every time I was told that a manager will get back to me. Today, 8/1/2024, I am still waiting - no feedback on when I can expect my funds to be deposited in my bank account or explanation as to what is happening. Liberty is the most *********** insurance company I have ever had to deal with & find this totally unacceptable.