Absolutely no idea or understanding of client service!!!

<p>On May 29 I lodged a claim with Liberty. Since then I have never had any progress report from Liberty despite numerous requests from my side. I have had to initiate every communication. Initially I tried by email and have had a number of promises from Irvin Ishmael of it being escalated and that Liberty will get back to me in 2 days with a response but this has never materialised.</p> <p>Latterly I have tried phoning and spoke to Precious but alas the promise of feedback has also yielded absolutely nothing and now<em> I have been told to wait for another 2 days for a response. I do not want to hold my breath. It appears that at Liberty once something has been escalated there is absolutely no follow up from anyone in the organization to ensure that someone has dealt with the issue and reverted back to the client. The query just disappears into a dark hole. Customer service do not believe or understand that they cannot give an undertaking to get back to a client with feedback and when they do not receive any response internally nothing whatsover is done about it. Frankly the client service from Liberty is non existant, atrocious and disgusting. I have communicated with Liberty 6 times and am no further after nearly 2 months that when I lodged the claim.</em></p>