Absolutely bad service

The payout and client service is a disaster. No communication. As far as i know a cancellation should take 4 to 6 weeks. Yet no one gets back to a person. This after the policy was taken out by a company without registering any beneficiaries. I will not mention the consultants name who then got defensive after i requested how my hasband is paying a policy without any form ever filled in. I find this as a money making way. And unless i get a response soon i will have to take this one step further. Disgusting