Absolute incometence, not once, not twice, but THREE times in one month!

<p>Liberty contacted me out of the blue ~2 months ago to inform me that they have decided to revoke my life/disability cover for a country I visit regularly. They did not bother to give me a week or two notice; it was just revoked. This left me in a very difficult situation as I had a business trip coming up about 2 weeks later. I had to scramble during to get alternative cover in place. </p> <p>As soon as the new cover was in place, I cacelled my cover. I spent who knows how long a call centre number to get this cancelled and in the end, was told I had to write them a letter. The consultant was kind enough to delete my banking details from their system so that no future debit orders could be placed against my account. On 11/11/2016 I sent a letter, as instructed to the email address I was given and shortly thereafter received automatic confirmation that they had received my letter and were processing it.</p> <p>Today I receive a letter from Liberty stating that my account is in arrears and I must pay the outstanding balance before 20/12. They were also kind enough to attach a debit order form. I phoned the call centre again and was told by the consultant that there was no record of me cancelling the policy. </p> <p>What a circus! It is a real pity I have so much money still invested with your organisation. Maybe it is time to find someone that can at least get some basic things right to look after that for me. I don't really have the time to sit on the phone talking to call centre agents, writing letters (all of which gets ignored anyway) and writing posts like this that will probably make zero difference anyway. </p>