A month has past and still now answers!

<p>My broker sent a letter to you on the 5th May wanting confirmation if our benefits would be paid if something happened while we are residing in Portugal. We will be there for a few years.</p> <p> </p> <p>As yet, I have heard nothing! My broker received a confirmation of receipt a few days later but as yet nothing. I find this shocking and totally unacceptable as we are just wanting to know if we are covered while we are over in Portugal.</p> <p> </p> <p>With this type of service, I must admit that I am very inclined to cancel everything and go with another service provider who hopefully would respond in a more timely fashion.</p> <p> </p> <p>With this said, please do not phone me as I am currently overseas (we gave you a month's notice to help us which you failed to do). Should you wish any further info please email me as you have my email address.</p>