A dying Life Assurance provider

The worst Life Assurance customer service experience ever: Financial Advisor (Lester Madinga) provides inaccurate financial advice then ignores emails aimed at rectifying the mess-up… How can this be addressed if the Complaints Resolution SPECIALIST (Thembankosi Gamede) who sets up a person to person appointment, ensures he’s not available at the office and further ignores all correspondence… What is happening to Liberty Life? They still continue to collect premiums though!