LS
Loyiso S

1 reviews | Active since Oct 2014

16 Oct 2018, 20:09

5 year investment yields (negative) -30% return. Never invest with Liberty! Better off with your money under your mattress

5 years ago, I took up an investment with Liberty Life. I signed up for a monthly debit order of R1000 (with 5% annual increase) with a financial adviser called Neval Kanjee. Firstly, i never heard a single word from the advisor after i invested, so for 5 years i've been paying advisor fees with a person who simply sold me a policy and never got back in touch, but thats not even the half of it. basically, in 5 years, (@ R1k per month with 5 % annual increase), my investment contributions were a total of R66 308, and guess how much i got at maturity... R64 958. what a joke!! i basically got negative returns after investing for 5 whole years. and i work in investment management so i understand the risk associated with certain funds, but i invested in a low risk, steady growth, low fluctuation fund which at the time the adviser told me the performance was 8-10% investment growth after fees (estimated between R80k - R83k at maturity) , but instead, my investment performed at a complete negative, without any strain to the economy. what a wow!! all i can say is, NEVER INVEST YOUR MONEY WITH LIBERTY LIFE, YOU'RE BETTER OFF STASHING IT UNDER YOUR MATTRESS, AT LEAST YOU WONT LOOSE ITS VALUE.

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Replies (3)
Liberty Group South Africa
Liberty Group South Africa's reply18 Oct 2018, 15:37
Official

Dear Ms Sipunzi

Thank you for your posting.

I would like to sincerely apologise for the frustration that you are experiencing.

Your complaint has been escalated to the relevant management for urgent investigation and resolution.

We will shortly respond with feedback.

Please feel free to contact me should you require any information.

Kind regards

Sizwe Ncipha

Liberty Group Customer Relations

***

Liberty Group South Africa
Liberty Group South Africa's reply18 Oct 2018, 15:40
Official

Dear Ms Sipunzi

I would like to sincerely apologise for the frustration that you are experiencing.

Your complaint has been escalated to the relevant management for urgent investigation and resolution.

We will shortly respond with feedback.

Please feel free to contact me should you require any information.

Kind regards

Sizwe Ncipha

Liberty Group Customer Relations

***

LS
Loyiso S's update24 Oct 2018, 09:07
Reviewer Update
The business reply was 6 days ago, and i have not received any feedback since. "urgent investigation" and "shortly respond" gave me the impression that the resolution of my complaint would be accelerated. please manage my expectations appropriately as 6 days seems like this is being handled at the lowest priority.