5 weeks and still no update

Let me start off by stating that the only reason why I app**** for Own Your Life Rewards was to enjoy the benefit of being re-imbursed for attending gym.This was 5 weeks ago in which I found out my premiums have to be increased, something that is not on the site.I then put through a request to increase and have even had blood tests done to which all was successful(3weeks ago) keeping in mind that I'm still awaiting the pending status on Ownyourlife to be changed.I have called Liberty many times to find out what the hold up is.The lady that assisted me last week Thursday sent through the information to the correct department in which I was supposed to recieve an update on Friday latest. I'm still yet to receive an update and on calling Liberty, I get told that the information is still with the department.So its already been 5 weeks now since the start of me putting through a request to have have the fitness benefit. This is unnacceptable that I have to wait so long and be the only one following up all this time.I would rather stick to my previous premium amounts and get the gym membership from my medical aid provider.Please may someone assist in sorting this before i move accounts.