48 hours promise broken

Liberty, it would be a good idea, to add insured of Liberty as an illness to conditions that medical aid covers. Words like beyond ALL imaginable levels of frustration are just not sufficient to describe how I feel. Liberty keeps breaking its promise over and over, again. The sad thing is I have lost count of the number of times I have tried to contact Liberty, literally. I keep complaining and they keep ignoring me. This is got be the tenth attempt of what I have noted. Its been ungoing since 2017. My frustration is beyond this channel. I wish even my worst enemy not experience the grief,the frustration, of being a Liberty client. LIBERTY s lack of customer service is beyond appaling.