3rd Time sending documents

I was led to believe that policy pay out on a deceased estate will be settled within 4 to 5 working days. Well five weeks later and i am pulling my hair out. After numerous calls all on my cellphone costing me a fortune I cannot get any help. I have escalated my problem and was promised a manager Debokho would call me straight back. Still waiting. Every time I enquire on the policy some documentation is required. I have submitted a SARS form twice, once directly to the consultant whilst I was on the phone to her which she confirmed she received . Now today I receive an email saying they are still waiting for the SARS form??? I have never come across more inefficient staff. No one in five weeks can tell me even the approx value of the payout of the policy.<br> Will definitely not recommend Liberty Life.