JP
Jacquie P
1 reviews | Active since Sept 2019
13 Sept 2019, 05:59
200% useless. Lack of Client service s****s and follow up
Death Claim I'm still waiting for a mtg with the trustees of Liberty Life. Spoken to their call centre numerous times - 200% useless. Am trying to help my sons after the death of their father. It's totally frustrating dealing with these sort of companies who consider themselves corporate, blue chip companies.
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Replies (1)
Liberty Group South Africa's replyOfficial
13 Sept 2019, 13:26Dear Ms Pretorius
Thank you for your posting.
I would like to sincerely apologize for the frustration that you are experiencing.
Kindly provide me with policy details in question so that I can escalate it to the relevant management for an urgent investigation and resolution.
Kind Regards
Lerato Rikhotso
Group Customer Relations
***
Liberty Group South Africa's reply13 Sept 2019, 13:26
Official
Dear Ms Pretorius
Thank you for your posting.
I would like to sincerely apologize for the frustration that you are experiencing.
Kindly provide me with policy details in question so that I can escalate it to the relevant management for an urgent investigation and resolution.
Kind Regards
Lerato Rikhotso
Group Customer Relations
***