20 minutes on the phone and still no help

We submitted changes just less than a year ago on our life policy. I received an annual increase letter. I wanted to phone today to get this corrected and my debit order resubmitted as well as change my address - which has also been done before.<br> She said she will look to see previous request and after 20 minutes of looking I ask her to send the change request to us again for our signature. She then tells me that my husband must call, I said she can send the changes to him and he will also sign, she refuses. Even though the changes has been sent before and she can send it to my husband. I am also listed on the policy , all my details were verified. I ask for a supervisor, she wants to put me on hold- I know this is gonna take long and tell her not to put me on hold, I want to hear her give the information to the supervisor. She does not call a supervisor, just lets me hang forever- obviously waiting for me to put the phone down. That is why this call center has a Q and you have to wait long to be answered- the staff are probably all doing what she does