AM
Alice M
1 reviews | Active since Oct 2024
22 Oct 2024, 13:39
2 pot delay
Am so disappointed with bad service. I am still waiting for my 2 pot that I app**** for over 21days now. There is no communication or update of what's going on. Their lines will keep you on hold for more than 10 mins without help. We need to withdraw our services from this company.
Helpful (0)
Replies (4)0
Replies (4)
Liberty Group South Africa's replyOfficial
22 Oct 2024, 17:11 Dear Alice Madida
We are unable to trace your policy record using the information you have provided.
Please provide us with your ID or policy reference number for further assistance on your complaint.
Regards
Elroy Augustine
Liberty Customer Relations
We are unable to trace your policy record using the information you have provided.
Please provide us with your ID or policy reference number for further assistance on your complaint.
Regards
Elroy Augustine
Liberty Customer Relations
Best regards,
Liberty Group South Africa's reply22 Oct 2024, 17:11
Official
Dear Alice Madida
We are unable to trace your policy record using the information you have provided.
Please provide us with your ID or policy reference number for further assistance on your complaint.
Regards
Elroy Augustine
Liberty Customer Relations
We are unable to trace your policy record using the information you have provided.
Please provide us with your ID or policy reference number for further assistance on your complaint.
Regards
Elroy Augustine
Liberty Customer Relations
Best regards,
AM
Alice M's updateReviewer Update
23 Oct 2024, 10:23My ID ***
AM
Alice M's update23 Oct 2024, 10:23
Reviewer Update
My ID ***
Liberty Group South Africa's replyOfficial
23 Oct 2024, 10:46 Dear Alice Madida
Apologies for the frustrations that you have experienced and thank you for providing me with your ID.
I have loaded a case of your complaint for our corporate complaints department to investigate and respond.
Regards
Elroy Augustine
Liberty Customer Relations
Apologies for the frustrations that you have experienced and thank you for providing me with your ID.
I have loaded a case of your complaint for our corporate complaints department to investigate and respond.
Regards
Elroy Augustine
Liberty Customer Relations
Best regards,
Liberty Group South Africa's reply23 Oct 2024, 10:46
Official
Dear Alice Madida
Apologies for the frustrations that you have experienced and thank you for providing me with your ID.
I have loaded a case of your complaint for our corporate complaints department to investigate and respond.
Regards
Elroy Augustine
Liberty Customer Relations
Apologies for the frustrations that you have experienced and thank you for providing me with your ID.
I have loaded a case of your complaint for our corporate complaints department to investigate and respond.
Regards
Elroy Augustine
Liberty Customer Relations
Best regards,
AM
Alice M's updateReviewer Update
23 Oct 2024, 11:24Is it possible to get a direct person I can talk to. Because this will not be solved anytime soon. When I call , I get to be put on hold and the call ends on its own. My number is ***.
AM
Alice M's update23 Oct 2024, 11:24
Reviewer Update
Is it possible to get a direct person I can talk to. Because this will not be solved anytime soon. When I call , I get to be put on hold and the call ends on its own. My number is ***.