10 days later... still waiting for cashout

Everything was going well with this Liberty stash app that a friend recommended until I needed to cash out my money due to a family emergency. It is now 10 days later and the money has not yet been transferred to my account, what is the delay??? Please give me my money! I was planning to stash again but this cashing out experience has changed my mind. Can I just get my money so we can go our separate ways, thanks.