Nonsense service and rude agents

I tested positive for Corona in July 2020 and I submitted my results for payment to be made to the lab. They paid half of the amount and came back o say i never submitted my results. I the forwarded the same results to them and they did not make payment. I called the numerous times and i was promised that payment will be made but i still get smses from the lab that i need to make payment.

I called them 3 weeks ago asking to speak to a manager and the lady promised that i will get a call for her manager at lunch time and promised me an email confirming the escalation as she picked up the trail of the emails but i have not received any call or email.

Emails were sent to advise that Discovery is now the administrator and we got new membership numbers therefore the now asked for a statement of the outstanding balance and the lab sent it to them and they have still not made payment as promised.

I got an SMS form the lab this morning that legal action will be taken against me if i do not make payment.

Libcare is honestly a nonsense medical aid and their contact center agent are rude and not willing to assist clients as the always pass the bug and never refer you to an agent to assist on call.

If it did not form part of our staff benefits, i would have cancelled his nonsense medical aid a long time ago