Mr

I was a member of Libcare medical aid scheme. I have just experienced such horrible experience in trying to get them to process my refund. At first, I was informed that the refund can only be done after 4 months following the month, I left the fund. I was okay with that process however at the end of that 4 months there is no clear information provided regarding my payment. I was first informed that the payment was processed on Saturday 12 March, then informed that finance needed to process the authorization on Monday the 14th. Apparently, no one can get finance to finalise. Not to mention useless staff member in the call Centre, all I have been informed is that Finance is working on it. Its institutions like Libcare that gives our industry a bad name, hiring call Centre agents that cannot resolve any queries and having management team that have no clue what service is all about?. Its sickening to know that some organisation still has such low standards in 2022