Libcare Discovery Administration I have been on Libcare for 13 years

Libcare Discovery Administration I have been on Libcare for 13 years.ln all these years I never Recieved smss, emails and calls from service providers. Discovery became Libcare administrators in June 2021 and this scheme doesn'twork anymore. They take months to pay service providers. They take months to to refund claims. I have called as many as 6 to 8 times for an account to be paid. One service provider was told Libcare was going to pay me for an R8000 claim that the service provider submitted a claim for. One amount was actually paid to me although the claim was submitted by the service provider. After incurring Bank charges l must now transfer the funds to the service provider. Why?? I did a covid test on the 16th of June, Lancet is still not paid. Lancet sends me the invoice and l forward it to Discovery but nothing is done. l have to call multiple times fir my own refunds. After escalating one refund today l got an email that they are part refunding me. Why? A bunch of queries have now been fixed but after weeks and many calls. I don't have that time. Libcare please fix this. We can't go on like this. I have asked Discovery over and over to speak to Libcare management and they won't give me the contact details. The Libcare number on Google goes to another company. Libcare please share correct contact details on Google. Not the Discovery ones.