FED UP WITH OUR HEALTHCARE SYSTEMS!!

My son turned 21 at the end of January 2022. Since November last year, we started receiving communication from Libcare to advise that we needed to provide proof that he was still a student to continue his cover. My husband (main member) contacted them to explain that because his birthday fell between the end of one year and before registration at the University (Wits) opened the next year, we were not able to provide the necessary documentation that was required. He asked if they could keep him covered until he was registered (February 2022). He was removed on his birthday!! However, they did advise that he will be added back on as soon as he was registered. We breathed a sigh of relief when all the relevant documentation was eventually sent through. Then, an email was received to advise that it seemed he took a gap year. We provided the proof that he's been studying since 2019 to date. NO GAP YEAR!! Then another email to say that because he failed a year, he couldn't be covered. Do these administrators have any idea how universities work?! Yes, he had to repeat a second year subject while he continued with some third year subjects, and is completing the rest of his third year subjects before he moves on to his fourth year. BUT HE IS STILL FULL TIME AT VARSITY!!! No where on their website are these rules stipulated. He is still dependant on his parents. How are we supposed to pay if he becomes ill?!! We have been members since 1997, paying diligently, without complaint. Surely loyalty should account for something. Since the scheme has been taken over by the Discovery Administrators, the service has deteriorated tremendously. Even seeing a specialist has become a problem. I saw an ENT at Donald Gordon and had to pay cash for the consultation. The claim was sent through, and only a portion of the amount was refunded. We never had this issue before the new administration. Surely we are entitled to the full amount. We want to know how these rules just get made up as they go along? Where is it stipulated that if my son failed a year (and bear in mind, it was not considered a failed year by the University) he couldn't be covered, even though he is still a full time student? OUR HEALTH CARE SYSTEM IN SOUTH AFRICA DOES NOT CARE FOR ITS YOUTH. Something needs to be done!