Terrible Service and Possible ************** Worst Service Provider Refused to Honor 60km Policy for Gordon's Bay Resident

This branch is absolutely useless and should have their contract revoked by LG. I am extremely frustrated with the service I received.

My fridge is faulty, and when I called for an assessment, I was told they only operate within a 60km radius of Cape Town. I stay in Gordon’s Bay, which is only 47km from their offices. By their own logic, I am well within their service area.

However, they refused to come out and told me they "don't cover Gordon’s Bay." When I pointed out the math that 47km is less than 60km they had no logical answer. Instead, they told me I must bring my double-door fridge to their workshop myself. How am I supposed to transport a massive double-door fridge?

To make matters worse, I have a friend who lives in Gordon’s Bay the exact same area who had a technician come to her house for an assessment. She was never told it was "out of bounds."

The only difference between me and my friend is our race. I am black, and she is white. I am forced to ask: Is this a case of racial **************? It certainly feels like it. Why is my money and my business not good enough, but my white neighbor gets door-to-door service?

If this service provider cannot assist customers who fall within their stated radius, LG should cancel their contract immediately. They are giving LG a bad name. Do not use this branch. They are the worst.