WRONG REMOTE SUPP**** WITH NEW SMART TV
<p>I purchased a new LG 49 "Smart TV this week and it comes with an ordinary remote control instead of the Magic Remote which one needs to efficiently operate the Internet. The remote provided is not good enough and is unfair to the customer. I have been purchasing Lg tvs for years and now feel ********** !</p>
Good day
We have noted your concern. Thank you for bringing this matter to our attention. Apologies for the inconvenience you have received. We have escalated the matter and feedback will be provided to you soon.
Kind Regards.
LG Customer Care.
Good day
We have noted your concern. Thank you for bringing this matter to our attention. Apologies for the inconvenience you have received. We have escalated the matter and feedback will be provided to you soon.
Kind Regards.
LG Customer Care.
No this reply is not good enough.
The picture on the box shown is a Magic remote and not an ordinary remote.
One only sees the user manual when one has taken the TV home and opens the box to find the manual inside.
Nowhere on the box does it say this is a Magic mouse ready model.
No mention of this was made to me by the retail store !!
Please escalate this matter to your Director for a decision.
I will be reporting this matter to the Consumer Protector uner the Consumer Protection Act if LG refuses to post me a Magic remote!
No this reply is not good enough.
The picture on the box shown is a Magic remote and not an ordinary remote.
One only sees the user manual when one has taken the TV home and opens the box to find the manual inside.
Nowhere on the box does it say this is a Magic mouse ready model.
No mention of this was made to me by the retail store !!
Please escalate this matter to your Director for a decision.
I will be reporting this matter to the Consumer Protector uner the Consumer Protection Act if LG refuses to post me a Magic remote!
Your Manager Vinod Vallabh is sending a Magic remote to me.
Please furnish me with the name of your Courier Company and Tracking Number so I can be available to receive the parcel.
Your Manager Vinod Vallabh is sending a Magic remote to me.
Please furnish me with the name of your Courier Company and Tracking Number so I can be available to receive the parcel.
Unfortunately, there has been no progress from Vinod in getting the relevant managers to send him the MAGIC REMOTE to be couriered to me. LG do not value their long standing clients who have been buying LG products for years.Very dissappointing to deal with !!
Unfortunately, there has been no progress from Vinod in getting the relevant managers to send him the MAGIC REMOTE to be couriered to me. LG do not value their long standing clients who have been buying LG products for years.Very dissappointing to deal with !!
Thank you for getting in touch ! Your query / concern is going to be reviewed asap by a friendly member of our Service Team who will gladly assist you.
Kind Regards.
LG Customer Care.
Thank you for getting in touch ! Your query / concern is going to be reviewed asap by a friendly member of our Service Team who will gladly assist you.
Kind Regards.
LG Customer Care.
Thank you - the remote has been received from Vinod. Matter has been resolved to my satisfaction,.
Thank you - the remote has been received from Vinod. Matter has been resolved to my satisfaction,.
It is indeed pleasing to receive complimentary remarks about our service. I wish to take this opportunity to thank you for the time and effort to bring this to our attention.
Kind Regards.
LG Customer Care.
It is indeed pleasing to receive complimentary remarks about our service. I wish to take this opportunity to thank you for the time and effort to bring this to our attention.
Kind Regards.
LG Customer Care.