Worst Service Ever! Still No Repair, No Replacement After Months!

I am extremely frustrated and disappointed with both LG and Makro. I bought a 17KG LG SMART INVERTER washing machine from Makro (WATERVAAL CRESCENT MOODMEAD EXT 5) on 03/11/2024. The machine turned out to be faulty within 6 months.

I logged a complaint in April, and unbelievably, I only got a response a month later – delaying things so the warranty can run out? It sure feels like it!

A technician finally came and confirmed the motherboard and soft logic closer were faulty. I was told if the part isn’t available in 21 days, the machine will be replaced. It’s now been over a month, and guess what? NOTHING!

I received multiple reference numbers from Makro and LG, but no real action. Just excuses, delays, and no accountability. I had no choice but to buy a new Samsung machine, and they fixed everything within days. That’s what real service looks like!

Let me be clear:

I didn’t get this machine for free.

I paid CASH.

I didn’t pay for a broken machine.

Under South African Consumer Law, I’m entitled to a refund or replacement if a product fails within 6 months. But LG and Makro just want to waste time with endless repairs.

At this point, I don’t want the machine repaired. I want a FULL REFUND or brand new replacement – or I will take this matter to court.

SHAME on LG. SHAME on Makro. Never again.

Muhammad Raza Iqbal