will never purchase another LG product

What a terrible experience. I am sick and tired of LG complaint and customer service. Called numerous times for the service manager,, Amos he is never available always in meetings or not in the office, leave numerous messages for him and he just does not return my calls. Pathethic service. Bought a washer and dryer and when i use the dryer function the clothes come our extremely crease and has a terrible burning smell to it that lingers on the clothes. Mentioned to Lg that I used the skip washing liquid and the comfort softner for what as there is no nice fresh smell after the clothes goes in the dryer. LG sent the same technician TWICE, *********** as he says that as I use the dryer is smell will go away, definitely technician does not know the product. Quite livid with the service levels and customer satisfaction levels as I had even left 3 messages for the Service director Jason to call and he never bothered also to return my call and today when I called he is out of town.

if this machine cannot be replaced then refund my money so i can purchase from another supplier. Disgusted with LG and I hope that many people see the after service complaints before purchasing your products.