GV
GayleH V

1 reviews | Active since Aug 2025

02 Jan 2019, 08:26

Will never buy another LG appliance again!

On 21.3.2012, we bought an LG fridge with ice and water dispenser at Makro, at a "special" price of R9199,00. We previously had a leak in 2015 which was repaired by the approved and recommended agents for LG, IRS Tronics. The fridge again leaked and on 29.11.18, Viren from IRS Tronics came out to inspect (at a charge of R450,00). He advised that the pipe inside the door on the freezer side had broken, and that the whole door would have to be replaced. After a phone call to LG, he told us that the model was obsolete and they could not replace the door as there are no spares. He promised to see if he could do something but regrettably has not been seen or heard from since. How can this expensive fridge be obsolete after not even 6 years? The service from IRS Tronics is non-existent, and we are now left with a fridge that is not operating properly. LG needs to explain why they are unable to repair this. It is unacceptable that they are unable to repair an appliance that is less than 6 years old.

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Replies (5)
LG Electronics
LG Electronics's reply02 Jan 2019, 08:35
Official
Good day ***le.

Thank you for your correspondence .I must apologize for the inconvenience caused. An employee from LG will contact you shortly. 

Kind Regards.LG Customer Care.





GV
GayleH V's update02 Jan 2019, 13:20
Reviewer Update
I had a call from someone at LG whose name I did not catch, who said she would look into it. Unfortunately, when she phoned me back I was in a meeting. No message was left so I have not actually had any feedback. Can your agents not leave a message so that customers can return the call????
LG Electronics
LG Electronics's reply02 Jan 2019, 13:24
Official
Good day ***le.

Thank you for your correspondence .I must apologize for the inconvenience caused. An employee from LG will contact you shortly. 

Kind Regards.LG Customer Care.
LG Electronics
LG Electronics's reply02 Jan 2019, 13:28
Official
Good day ***le.

Kindly contact our service department on *** select option 1 .We have been trying to get hold of you but your phone doesn't give us an option to leave a message. Please do ask for Sibongile .

GV
GayleH V's update02 Jan 2019, 14:18
Reviewer Update
Well, that certainly enforces my point of NEVER BUYING LG PRODUCTS!!! This fridge was discontinued after 5 years and they do not carry spares ... so if you have a problem, don't expect any help from them. Just buy a new fridge!!! What a disgusting attitude and service level. I will be taking this further. If people knew that the lifespan of something they paid almost R10 000,00 for was only 5 years, they would not buy LG products, and I will make sure that this is very well known via social media and also the Ombudsman.