Washing Machine warranty repair - No feedback

<p>LG has had my washing machine for a month to repair a problem under warranty. Regardless of all my efforts to get in contact with them (telephone, email, website), I have not had any feedback regarding the expected date of completion. They don't answer emails, don't answer phones and if I get through, never return calls.</p> <p>What this means is that for a month we have had to use a laundromat. At R20 per kilogram, the costs of this is reaching a level where I could have bought another cheap washing machine.</p> <p>This experience has been highly disruptive, expensive and the pinnacle of typical poor customer service. It is clear that they don't have a formalised support workflow and infrastructure and because of this, I would not buy LG again. </p>