1 reviews | Active since Dec 2016
Washing machine destroyed my clothes
<p>I bought washing machine at Makro on the 23 April 2015 and Also took extended warranty that will kick in in 2017 April , machine was R5000 I thought I was helping my wife to be easy when we have to do washing, but I did not know that the same washing machine will destroy all my clothes and painted it with penetrated rust.</p> <p>I tried several times to conduct LG on emails and telephone calls but hey no help, the guy I spoke to online chat he said LG will neve replace my clothes they'll only fixed their machine if they come, LG the most trusted brand starting to be bog headed to their consumers, Their machine damaged my clothes because of the factory fault but hey they said I damaged the clothes myself because I washed the clothes with their brand machine that I bought for R5000. In other words they said I must not trust them when they said the machine will clean my wishing without damaging them, I think they must their machine and give my money back and I buy the other washing brand that are trustworthy and accountable</p>
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LG Customer Care.
Thank you for getting in touch ! Your query / concern is going to be reviewed asap by a friendly member of our Service Team who will gladly assist you.
Kind Regards.
LG Customer Care.
You never assisted me! you have just proved to your consumers that you are the most useless brand in this country, trying to act like you are big brand. When you selling products you were supposed to take responsibility of your product warranty for the rest of the duration promised to your customers . You said I must sent my clothes to Germiston and after a month you tell me you don't take responsibility of clothes damaged by your LG washing machine bacause its faulty. You repair the machine and leave me with damaged clothes.now I have R6500 valued LG washing machine but I wash my my washing with hands,just because i am scared your LG washing machine will damage them and I must always buy new clothes.
You never assisted me! you have just proved to your consumers that you are the most useless brand in this country, trying to act like you are big brand. When you selling products you were supposed to take responsibility of your product warranty for the rest of the duration promised to your customers . You said I must sent my clothes to Germiston and after a month you tell me you don't take responsibility of clothes damaged by your LG washing machine bacause its faulty. You repair the machine and leave me with damaged clothes.now I have R6500 valued LG washing machine but I wash my my washing with hands,just because i am scared your LG washing machine will damage them and I must always buy new clothes.
I read the letter from Mr.Delporte at LG Germiston, His respond was very hush and as the senior manager of a big brand company like LG south africa it was uncalled for, and he seemed very angry, forgetting that he is in business in South Africa were customers are protected by law. He said he will no longer entertain my complaint, which to me he reveal himself as a man without a knowledge of consumer protection act. I feel very undermined and taken for granted by this man.This man saw my clothes how they look like and still feel like I complaint for nothing, he does not even feel ashamed of what LG appliances does to customers belongings. This man careless about his customers..I do not know what criteria did LG use to appoint this man to be in charge of their brand never mind he had lack of customer service knowledge.he use his temper to settle complaints.
According to consumer protection act no 68 of 2008
Liability for damage caused by goods 61. (1) Except to the extent contemplated in subsection (4), the producer or importer, distributor or retailer of any goods is liable for any harm, as described in subsection (5), caused wholly or partly as a consequence of— (a) supplying any unsafe goods; (b) a product failure, defect or hazard in any goods; or (c) inadequate instructions or warnings provided to the consumer pertaining to any hazard arising from or associated with the use of any goods, irrespective of whether the harm resulted from any negligence on the part of the producer, importer, distributor or retailer, as the case may be-I read the letter from Mr.Delporte at LG Germiston, His respond was very hush and as the senior manager of a big brand company like LG south africa it was uncalled for, and he seemed very angry, forgetting that he is in business in South Africa were customers are protected by law. He said he will no longer entertain my complaint, which to me he reveal himself as a man without a knowledge of consumer protection act. I feel very undermined and taken for granted by this man.This man saw my clothes how they look like and still feel like I complaint for nothing, he does not even feel ashamed of what LG appliances does to customers belongings. This man careless about his customers..I do not know what criteria did LG use to appoint this man to be in charge of their brand never mind he had lack of customer service knowledge.he use his temper to settle complaints.
According to consumer protection act no 68 of 2008
Liability for damage caused by goods 61. (1) Except to the extent contemplated in subsection (4), the producer or importer, distributor or retailer of any goods is liable for any harm, as described in subsection (5), caused wholly or partly as a consequence of— (a) supplying any unsafe goods; (b) a product failure, defect or hazard in any goods; or (c) inadequate instructions or warnings provided to the consumer pertaining to any hazard arising from or associated with the use of any goods, irrespective of whether the harm resulted from any negligence on the part of the producer, importer, distributor or retailer, as the case may be-Now LG has shown that they really don't care about the consumer and Ombudsman as Mr. Toni Delporte of Germiston LG head office said straight to Ombudsman officer he will not entertain a complaint about their product. Buy and bought , problem is for customers, Consumer goods services tried to code the act showing this man how far thus the retailer had to take responsibility but he just show them the middle finger,
This man is sturbon and bully and he shows that he doesn't care because he does not own the retailer.
What is our consumer laws says about this type of management in big brands like LG in our country?
What criteria do they use to appoint the senior stuff in their company.
Now LG has shown that they really don't care about the consumer and Ombudsman as Mr. Toni Delporte of Germiston LG head office said straight to Ombudsman officer he will not entertain a complaint about their product. Buy and bought , problem is for customers, Consumer goods services tried to code the act showing this man how far thus the retailer had to take responsibility but he just show them the middle finger,
This man is sturbon and bully and he shows that he doesn't care because he does not own the retailer.
What is our consumer laws says about this type of management in big brands like LG in our country?
What criteria do they use to appoint the senior stuff in their company.