Very poor service - LG G4 repair after boot loop issue

<p>I purchased an LG G4 via FNB in 2015. On 21 April 2016 my phone went into a continuous boot loop. I looked the problem up on google and it seemed to be a common issue with LG G4 devices manufactured before October 2015, and that the problem was recognised by LG although they never made their customers aware of this issue in South Africa. I reported the problem to FNB, and they indicated that LG will collect the phone from me within 3 to 5 working days. After phoning them a couple of times, the phone was eventually collected at my office on the 6th of May 2016. Around a week later I contacted FNB to follow up on the device as I did not receive any feedback from anyone since I reported the problem on 21 April 2016. FNB indicated that they will follow up with LG and give me an update. Around 2 to 3 days later this did not happen, so I phoned them again and requested an update of what the status of my phone is. They could not provide me with an answer again and indicated that they will escalate the issue and come back to me. 2 to 3 days later I got no response, so I phoned them to follow up. FNB indicated that they still did not hear anything from LG, and indicated that the issue will be escalated to the manager on LG’s side. So on the 26th of May 2016 I phoned FNB again as I did not receive any feedback, they told me that on their system the phone has already been delivered on the 24th of May 2016 which was not the case. After they tried to contact LG for 3 hours, I phoned them again and asked for the number they are trying to reach and they gave it to me, I also called that number several times, but there has been no answer. A few hours later a person from LG contacted me and indicated that they are trying to find out whether the phone has been delivered and indicated that they will phone me back that same day. They only phoned the next morning to tell me that the phone has been delivered to a person called Jonas (who I have never heard of before, and there are no such person working at my company). I did not receive any calls to ask me to whom the phone needs to be delivered or anything. It is now 2 hours later and LG still has no idea where my phone is, neither me nor FNB have a number to contact LG regarding this issue. So I’m just waiting for a response. This is really unacceptable and very poor service…</p>