Very dissatisfied Customer with LG ELECTRONICS SA(Pty)Ltd and Metro Lifestyle Centurion

Very disappointed at the service of LG ELECTRONICS SA(Pty) Ltd especially since most of our electronics at our house are LG, we bought an LG 86inch 2019 model TV via Metro Lifestyle Centurion, upon opening it we discovered a crack,LG investigator and one Metro Lifestyle Centurion employee came to our house Sat afternoon to Investigate, we have never received the investigative report and then boom yesterday and today we receive emails that they will not replace the TV, they can repair it but we have to pay for the repairs,what kind of customer service is this, to me LG SA and Metro Lifestyle Centurion deserves no star at all, very disgusted now we are sitting with a cracked brand new TV,

And oh Metro Lifestyle Centurion is not even willing to be involved they are just folding their arms and they just want us to pay