1 reviews | Active since Jan 2014
Very disappointed in LG
I consider myself to be a loyal LG client and over the years have purchased many of their products as well as encouraged friends and family to buy however after today this will no longer be the case. <br> <br> I purchased a LG Washing machine with washer/dryer and steamer feature in about Oct 2011 and over this time have had minor problem with the machine however about two weeks ago the machine just stopped in a cycle. After the service guy came through it turns out a part on the power supply had given in. Fair enough it has been basically 5 years of use. However after waiting some time I am told that they no longer manufacture the part!<br> Here comes the best they have now offered a different machine with no steam function AND a lower capacity and I have to pay in R4000!!! <br> This is truly not the service I expect from LG!!! Very disappointed. <br> So when buying LG be aware that they do not keep parts and then you are forced to buy another machine <br> Manufactures should be forced by law to keep spares for at least 10 years!!!
We have noted your concern. Thank you for bringing this matter to our attention. Apologies for the inconvience you have received .We have escalated the matter and feedback will be provided to you soon.
Kind Regards.
LG Customer Care.
We have noted your concern. Thank you for bringing this matter to our attention. Apologies for the inconvience you have received .We have escalated the matter and feedback will be provided to you soon.
Kind Regards.
LG Customer Care.
