Untrained technicians to make money for LG

<p>After putting through a service call for my LG dishwasher, a technician came out and gave a report on the problem. The dishwasher was not draining and three months previously LG had replaced the pump, under warranty. The 3 month warranty had now expired, yet the same problem now arose as before. A few days later I received the report that the pump was broken AND the machine casing cracked which resulted in the machine leaking, this was unrepairable BUT they would assist with a fetch and replace policy, this meant a NEW machine, exactly the same model, at a 60% discounted price. Of course they would take back the unrepairable machine, why? I disputed the report as the machine was not leaking, it was only the pump. I forwarded photos of the machine, error and NO leak but was told, sorry our report and photos are correct, you are wrong. They gave me 7 days to accept the quote . After many frustrating calls, and asking to speak to a manager, I was ignored. In desperation I sent the machine to another company, who told me the pump was broken! R820 to replace the pump and the broken pump which I have is not a new one, replaced by them 3 months previously. I eventually spoke to Toni, the supervisor, and forwarded all the proof, no response, I guess they know that their technician is untrained and yet won't admit it. Have heard that they take back the unrepairable machines, repair them and sell them back at a discounted price to us poor consumers who know no better. Absolutely shocking and disgusting for a company such as LG. And they don't seem to care,, won't even give me the name of their MD. I am so disappointed.</p>