Unrivalled incompetence at LG

<p>I bought a new LG washing machine on Saturday.</p> <p> </p> <p>Having the idea that I was buying the machine on the link below, I walked in, chatted to a salesperson who assured me that this was a great purchase, and then finalized the purchase.</p> <p>http://www.lg.com/za/washing-machines/lg-FH4U2TMP8S</p> <p> </p> <p>After learning about the "Download Cycle" functionality from the sales person, when I received the machine later on that day I tried to use this function.</p> <p>Upon failing, I called the store and asked the sales person for help.</p> <p>He put me in touch with a very helpful person from LG who has done all that he can and has referred the problem to a senior manager who is not responding to me.</p> <p>I have called Dean at LG twice today. The first time he promised to message me by 12pm.<br />I then called him at 13:30 after no feedback upon which he promised to call me back in 20 minutes. Since then I have had zero feedback.</p> <p>I want someone to call me urgently before I send this machine back to the store.</p> <p>There's this little thing called the Customer Protection Act which you have failed to deliver on.</p>