Unreliable products and No empathy for elderly consumers.

Shameful and utterly disappointed in LG products and the lack of empathy in staff especially Natasha with the attitude. Elderly pensioners who bought a microwave in 2020, which had to go in for repairs in 2022 and then now again needs to be repaired again for same problem. The pensioners are requested to pay for labour to fix this microwave which should not even be needing repairs let alone a second repair because it is not even 3 years old yet. LG sold a defective product and don't want to take responsibility. Policy or no policy...the right thing to do is to send a technician to fix this thing properly and no charge. Or replace it as you should have done the first time it stopped working. The pensioners have no vehicle, what must they do? Can you imagine your elderly parents having to take a taxi while carrying a heavy microwave and still trying to figure out where the LG repair center is? Never again!