KM
Khona M
1 reviews | Active since Mar 2021
04 Jul 2025, 17:56
Unhappy customer
I bought an LG Smart TV 2 years back. I installed the apps such as DsTv and Showmax which were playing. All of a sudden thise apps no longer function on my TV. I have been thrown to pillar to post, and a call center agent told me that l need to purchase a TV Box as LG no longer upgrade the software on my TV model because it's old. How is this a smart TV if after 2 years the apps will not linger function? My +R20K is now down the drain. People should stop purchasing LG products if this is what we are exposed to.
Helpful (0)
Replies (2)0
Replies (2)
LG Electronics's replyOfficial
21 Jul 2025, 16:08 Hello and warm greetings! I'm Olivia from LG Customer Care. Thank you for reaching out to us. Your contact means a lot to us, I believe our technical team has been in contact and assisting in resolving the matter.
LG Electronics's reply21 Jul 2025, 16:08
Official
Hello and warm greetings! I'm Olivia from LG Customer Care. Thank you for reaching out to us. Your contact means a lot to us, I believe our technical team has been in contact and assisting in resolving the matter.
KM
Khona M's updateReviewer Update
09 Aug 2025, 08:22Over a month later, after I logged a complaint, my issue is still unresolved. I am still being thrown from pillar to post with no indication of how or when this issue would be resolved.
Your customer service is as *********** as your technicians. How can I log a call on the 4th and only get a response on the 21st? Just so you know, your turnaround times are not being monitored if they exist in the first place.
l regret buying your TV if this is the service you give to your customers.
All l want to know now is, are you resolving my issue or not? l have wasted more than 2 months with your Call Center with no success.
Your customer service is as *********** as your technicians. How can I log a call on the 4th and only get a response on the 21st? Just so you know, your turnaround times are not being monitored if they exist in the first place.
l regret buying your TV if this is the service you give to your customers.
All l want to know now is, are you resolving my issue or not? l have wasted more than 2 months with your Call Center with no success.
KM
Khona M's update09 Aug 2025, 08:22
Reviewer Update
Over a month later, after I logged a complaint, my issue is still unresolved. I am still being thrown from pillar to post with no indication of how or when this issue would be resolved.
Your customer service is as *********** as your technicians. How can I log a call on the 4th and only get a response on the 21st? Just so you know, your turnaround times are not being monitored if they exist in the first place.
l regret buying your TV if this is the service you give to your customers.
All l want to know now is, are you resolving my issue or not? l have wasted more than 2 months with your Call Center with no success.
Your customer service is as *********** as your technicians. How can I log a call on the 4th and only get a response on the 21st? Just so you know, your turnaround times are not being monitored if they exist in the first place.
l regret buying your TV if this is the service you give to your customers.
All l want to know now is, are you resolving my issue or not? l have wasted more than 2 months with your Call Center with no success.