SM
Simphiwe M
1 reviews | Active since Jul 2022
11 Jul 2022, 19:16
Unhappy about LG customer service
I bought a LG radio in 2018 from Game Richards Bay. I took an extended warranty for four years and I was advised that everything will be captured in the system, I don't have to worry about keeping paperwork for any future claims during the validity of the contract. I took my radio to Game Richards bay for a repair on the 11th of June 2022 and they retrieved my contract number and verified all my details but LG is declining my repair application because I do not have the documents. They are not keeping their to words now that they told me when I purchased the item.
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LG Electronics's replyOfficial
12 Jul 2022, 08:21 Good day, my name is Olivia from LG Customer Care, thank you for your message.
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
LG Electronics's reply12 Jul 2022, 08:21
Official
Good day, my name is Olivia from LG Customer Care, thank you for your message.
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care