AH
Adele H

1 reviews | Active since May 2018

31 May 2018, 10:21

********* dealings by LG

I bought a Smart LG TV in September 2017 at Makro Vaal. Last night my magic remote stopped working. I spoke to Sibongile at your call centre and he informed me that the remote only have 6 months warranty on. I asked him where this is stated in one document that came with the TV and he said that the sales man should have told me which he did not. Now LG just says sorry not their fault (I can supply chat screenshots). If you sell a tv with a 2 year warranty, surely that should include everything. This is unacceptable. Searched the price for this remote and it is R1400. I was not told about the 6 months warranty only that i have a 2 year warranty.

0
Replies (1)
LG Electronics
LG Electronics's reply31 May 2018, 12:15
Official

Good Afternoon,

Thank you for your correspondence.I must apologise for the inconvenience caused.An employee from LG will contact you shortly.

Kind Regards,

LG Service Team.