1 reviews | Active since Oct 2011
Unacceptable Customer Service Experience
**Booking Reference:** RNU*** **Complaint Reference:** VCU***
To Whom It May Concern,
I am writing to express my profound dissatisfaction with the abysmal customer service provided by LG Electronics South Africa. Despite numerous attempts to resolve the damages caused by your technician to my LG smart TV, attempts through various channels, including WhatsApp, emails, and phone calls, the service I have received has been nothing short of appalling.
Emails and WhatsApp apologising but with no subsequent follow-through leave me more annoyed than ever.
Every opportunity has been given to LG to address my concerns, yet the situation has only deteriorated. The lack of responsiveness and the apparent disregard for customer satisfaction are unacceptable.
Both head of Customer service Jason Jeong and Head of Technicians Amos Mamobolo have been copied on emails yet they too remain silent.
It is with great regret that I must now proceed with this course of action outlined in my email to resort to social media, as all other avenues have been exhausted without resolution.
Immediate attention and resolution of this matter are required.
However your response is no different to those received to date and yet still no action is undertaken to make arrangements for the repairs to be completed.
The procrastination and erosion of trust necessitates that every consumer protection measure is meticulously reviewed.
In this regard we await the email from Jason Jeong with a letter on LG Electronics letterhead as to how you propose resolving this with the least disruption to us the Client.
However your response is no different to those received to date and yet still no action is undertaken to make arrangements for the repairs to be completed.
The procrastination and erosion of trust necessitates that every consumer protection measure is meticulously reviewed.
In this regard we await the email from Jason Jeong with a letter on LG Electronics letterhead as to how you propose resolving this with the least disruption to us the Client.