The Pain of Replacement

Item: LG Electronics
Rating: 1

I have always been a fan of LG products and used many in the past. So when I planned to get a new smart TV, I obviously opted LG over the other leading brands. On June 29, 2017, I bought a LG 32" smart TV from Sales Emporioum, Jadavpur (Dealer of LG products). The installation was arranged very promptly on July 1, 2017. When the LG tecnician came for the installation and unpacked the box he found a scratch on the screen. So, I requested a replacement. He said it will be not an issues and the replacement will be done in 3-4 days and left. After that a week passed and I heard nothing from no one. As a result, I contacted this gentleman again and asked about an update. However, he was pretty reluctant to talk to me this time. After making 2-3 repeated ph calls, he gave me a docket no. of my complaint ( ********** 98241) and said he cannot help me any other way. Then I started calling the LG helplines. After repeated tries and going through the excruciating machine answers, i managed to get through a customer service executive who was unprofessional and untrained in my view. He was unable to track my procuct or purchase details and could not help me with anything at all. When I reacted to this unprofessionalism, he put me on hold and never picked up again. I tried calling the helpline repeatedly again and encountered equally unprofessional and non-cooperative executives. Only one person told me that they cannot help me and I need to contact the service station and provided me with a ph no. ( Kalikapur LG Service Station: +91 ********** 666). Well, when I did that, I faced another reluctant person who said it is not out job and I need to contact someone else. I received a new ph no. (Aishan Sardar: ********** 933) and a new docket no. (DRP ********** 88724). Ever since, I have been calling this person and also contacted him through friends and also the Sales Emporium ( The shop I cought it from) executives. He either does not pick up or informs that my request is processing and it will be done once they receive a new shipment of the product. But I still do not know when I can expect that to happen. Being a loyal LG consumer, I feel harassed. Exactly how long do I need to wait and how many calls do I need to make and how much time I need to waste just to get my TV , I have bought with a lot of excitement, installed? LG is a global and renowned brand. This kind of service which can also be known as no service and such unprofessionalism is so not expected from them and I assure you, it is only ****ing my brand loyalty towards LG. After waiting for more than a fortnight, I feel compelled to draw your attention towards this. This is ridiculous and completely unacceptable.

Helpful (0)

Replies (0)