1 reviews | Active since Oct 2020
The face of the future, really?
I was the victim of a senseless hacking, yet it made me feel vulnerable, helpless and insecure. I must admit, I also felt unsafe.
I contacted my Cell phone provider for assistance and guidance; to no avail.
Logical thinking, I contacted LG's technical support. My contacted cell phone was still under warranty, and felt assured that they assist one of their clients. I was shocked to learn that they weren't able to help. The technical expert didn't even know how to advise me on how to factory reset on my cell phone. I asked for the problem to be escalated to an LG engineer to assist me with the LG cell phone. But he didn't want to be bothered.
The world of tomorrow will certainly have hackers. Keep on believing 'Life's good'
Thank you for bringing this issue to our attention and we are sorry to hear about your bad experience.
Kindly note that your complaint has been escalated and noted by management. They will be in contact with you with further feedback.
LG Customer Care.
Thank you for bringing this issue to our attention and we are sorry to hear about your bad experience.
Kindly note that your complaint has been escalated and noted by management. They will be in contact with you with further feedback.
LG Customer Care.
Thank you for your replying and thank you for trying to contact me.
I understand that you feel, it is not your problem but it's still an LG product and he should take responsibility for a faulty product.
Perhaps it's time for LG to supply their cell phones with better security and antivirus programs.
If I take my BMW in for a service, they sort out the issues and fix the problems.
Shifting the blame, not taking responsibility for your own product reflects badly on LG.
Suppliers should take all responsibility of their product and maintenance into consideration.
The face of the future is definitely not LG.
If it was they would have seen that hacking will only increase in the future and that they should put procedures in place to deal with these kind of issues.
Thank you for your replying and thank you for trying to contact me.
I understand that you feel, it is not your problem but it's still an LG product and he should take responsibility for a faulty product.
Perhaps it's time for LG to supply their cell phones with better security and antivirus programs.
If I take my BMW in for a service, they sort out the issues and fix the problems.
Shifting the blame, not taking responsibility for your own product reflects badly on LG.
Suppliers should take all responsibility of their product and maintenance into consideration.
The face of the future is definitely not LG.
If it was they would have seen that hacking will only increase in the future and that they should put procedures in place to deal with these kind of issues.