CK
Cherie K
1 reviews | Active since Apr 2011
31 May 2019, 14:10
Terrible phone
On Friday the 24th June we called LG to complain about a LG phone that we have. It is a LG K 10. The problems was explained to the consultant and they advised us that they would call us back on Monday the 27th June. Today is the 31 June a week after the call to them and we still have not heard back from anyone. This phone has been giving problems since June 2018 and we cannot get any resolution from Vodacom or LG as to what the problem is with the phone. I am paying a contract every month for a phone that we cannot use. The phone is in the cupboard whilst I still need to pay the contract.
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Replies (2)
LG Electronics's replyOfficial
31 May 2019, 14:47Good day Chrie.
Thank you for your correspondence .I must apologize for the inconvenience caused. An employee from LG will contact you shortly.
Kind Regards.LG Customer Care.
Thank you for your correspondence .I must apologize for the inconvenience caused. An employee from LG will contact you shortly.
Kind Regards.LG Customer Care.
LG Electronics's reply31 May 2019, 14:47
Official
Good day Chrie.
Thank you for your correspondence .I must apologize for the inconvenience caused. An employee from LG will contact you shortly.
Kind Regards.LG Customer Care.
Thank you for your correspondence .I must apologize for the inconvenience caused. An employee from LG will contact you shortly.
Kind Regards.LG Customer Care.
CK
Cherie K's updateReviewer Update
06 Jun 2019, 15:23I missed the call on the 5 June and got a message to call them back. I called first thing in the morning and was told she will call me back. It is now 16:00 and have had no call back and if you phone the number it just rings and you get a message that she is unavailable and that mail box is full. This is not good customer service.
CK
Cherie K's update06 Jun 2019, 15:23
Reviewer Update
I missed the call on the 5 June and got a message to call them back. I called first thing in the morning and was told she will call me back. It is now 16:00 and have had no call back and if you phone the number it just rings and you get a message that she is unavailable and that mail box is full. This is not good customer service.