CW
Charlotte W

1 reviews | Active since Feb 2019

15 Jul 2020, 09:45

Terrible Customer Service at Metro Lifestyle Northgate. LG Brand not as good as they say.

I bought a microwave from Metro Lifestyle Northgate. They are certainly not the cheapest store to buy from. It was also one of the most expensive microwaves there. Band LG. You'd think this is a quality brand. I'm sitting now for the 3rd week without a microwave, and each day I get told they will come back to me. The are total time wasters. I spent a lot of money in that store, and I will never use them again. They have now lost a client. The Manager JJ was absolutely rude. How can you have I manager that is rude to clients. Ali the so called store manager was a total waste of my time. You'd think Store manages can actually assist and resolve client queries, I then managed to contact the Regional Sales Manager Riaz, who further more wasted my time, promised to come back to me within a day and I have to follow up with him the next day only to be told to give him more time. Coz he did absolutely ******-all. Why coz at this stage customers don't matter. As long as you can pay then their money, the rest, they don't give a ****. I'm tired of waiting and struggling. Absolutely terrible customer service. Please don't waste your time buying from them.

0
Replies (1)
LG Electronics
LG Electronics's reply15 Jul 2020, 10:52
Official
Good day Charlotte,

My name is Reuben from LG Customer Service.

My sincere apologies for the lack of service you have been experiencing from Metro.

I can assure you that I will resolve your issue.

Please may you provide me with the following information so that I may assist you further:

Model Number:

Serial Number:

Exact Date of Purchase:

Surname:

Mobile Number:

Address:

Fault with unuit:

Reference number: (If provided one by Metro)

Please feel free to send me an email with that information if you would like to communicate with me directly.

My email address is as follows: ***

Warmest Regards
LG Customer Care