Terrible Customer Service

I recently purchased an GC-X247CSBV - InstaViewTM Stainless Steel Fridge which I purchased in September and took delivery of on the 13 of October 2019. I called the call center to find out a simple question on whether this is still liable for free installation or alternately who their preferred installation partner was but was given the run around the mill. The call center could not answer this simple question. I was then routed through to the field service department who blatantly said either call the technician on their cellphones numbers (which I DO NOT HAVE!). I then asked if there was no one else who could assist with my question and was blatantly told NO and that all the field service agents were out and I must call again tomorrow. This is most definitely NOT the type of service I expect from LG. TERRIBLE.!