Technician Irregularities

I reported my washing machine at 8am on 5 Feb. The LG operator said a technician would contact me in 48hrs. By Friday, I called back to learn that 'Michael' had accepted the repair but would only contact me Monday because technicians don't work on weekends. Saturday, however, an unknown number called. I learned from Google that the number belonged to an LG technician, because the number had already featured in a previous complaint on HelloPeter: \Mrs de Wet refference number:***". I took the call when the number rang again"