Such Poor Service RNE ***

<p style="background-color: #ffffff; color: #555555;">After only 14 months of use my LG microwave packed up. Smoke and sparks flying when it's switched on. </p> <p style="background-color: #ffffff; color: #555555;">I handed it in for repair on the 4th of May.</p> <p style="background-color: #ffffff; color: #555555;">On the 11th of May I phoned the repair center on this number ***) to enquire as to its status.</p> <p style="background-color: #ffffff; color: #555555;">I was told by a rather rude woman that answered the phone, that she couldn't tell me anything because it was in the workshop and she had no way of knowing its condition. I was understandably, flabbergasted by that answer. </p> <p style="background-color: #ffffff; color: #555555;">I eventually persuaded her to promise me that she would go to the workshop and report back with a more acceptable answer. She promised to call me back within the hour.</p> <p style="background-color: #ffffff; color: #555555;">She never did. </p> <p style="background-color: #ffffff; color: #555555;">The next day I called again, and the same woman answered the phone. When I asked her why she didn't call me back as promised, she snapped that all the technicians had been on a course for the week and my microwave had not even been looked at yet. </p> <p style="background-color: #ffffff; color: #555555;">Again, after some persuasion, she reluctantly agreed to establish the status of the repair and call me back.</p> <p style="background-color: #ffffff; color: #555555;">She didn't.</p> <p style="background-color: #ffffff; color: #555555;">Its ludicrous that in this day and age, a company like LG cannot even supply a simple update on a repair. </p> <p style="background-color: #ffffff; color: #555555;">LG have a fantastic reputation worldwide, for excellent customer service.</p> <p style="background-color: #ffffff; color: #555555;">It's such a pity that doesn't apply to LG in South Africa</p> <p style="background-color: #ffffff; color: #555555;"> </p>