WI
Whitney I

1 reviews | Active since Oct 2016

21 Jan 2017, 15:31

Still waiting on pickup of my cellphone

<p>My LG G4 cellphone was repaired by your company.I informed Amos that there is still a fault on the phone as it gets very hot when using it.I try not to use the phone as I am scared that it might explode.Amos told me that he will arrange for pick up of the device on the 5 January.The phone was never picked up.I emailed Amos again on the 11 January but with no response.Im still waiting and don't know what to do.I emailed him again today and received an automated response that he is on leave.Please help me.</p>

0
Replies (6)
LG Electronics
LG Electronics's reply21 Jan 2017, 15:37
Official

Thank you for your Correspondence . I must apologise for the inconvience caused. An Employee from LG will contact you shortly.

Kind Regards.
LG Customer Care.

WI
Whitney I's update25 Jan 2017, 11:39
Reviewer Update

Hi I'm not sure if you tried to come into contact with me but I was working Monday and Tuesday and was unable to answer any calls.Im available today if someone can contact me please.Thank you

LG Electronics
LG Electronics's reply25 Jan 2017, 12:03
Official

Good day Whitney

A consultant from our cell phone department will call shortly to arrange pick up.

Kind Regards

WI
Whitney I's update25 Jan 2017, 12:07
Reviewer Update

Thank you very much.

WI
Whitney I's update26 Jan 2017, 09:20
Reviewer Update

Hi I'm still waiting for someone to contact me.

LG Electronics
LG Electronics's reply26 Jan 2017, 09:55
Official

Thank you for getting in touch. I do apologise for the inconvenience caused, you complaint is escalated to Goodman in our GSM Dept.

Kind Regards.

LG Customer Care.