1 reviews | Active since Dec 2016
Still waiting for feedback on Receipt Number GCU***
<p>I logged a complaint regarding LG G3 phones and I am still waiting for a representative that would have contacted me within 24 hours from the 14/12/2016</p> <p> </p> <p>I tried calling the call centre on ***and it just gives me 'number you have dailed is unoptainable'.</p> <p>I also tried calling the Germison office and number is always busy.</p> <p> </p> <p>This was my complaint:</p> <p>My husband took out a contract a LG G3 moble just under 2 years ago</p> <p>He upgraded last weekend and I inherited his LG G3 mobile. I mean LG is a good brand and quite expensive. I then noticed that the screen is faulty, when I am typing a message I need to push so hard on the screen repeatedly to type the letter I want or when I want to dail a number I feel like a cracker waiting to explode. This is frustrating as my phone is very important to my business and need to stay on top of emails, messages and take and make calls on the move... </p> <p> </p> <p>The other frustrating thing is I can't find an original LG G3 battery anywhere???</p> <p> </p> <p>My sisters daugter of 13 years also has an LG G3 and due to financial problems she can't get a new phone either ans she has the problem that if she phones someone the caller needs to end the call because she can't, the only way she can end it is to remove the battery... </p> <p> </p> <p>I feel as consumers (my husband and sisters daughter) that it is unfair to pay so much for something that has no use after almost 2 years.</p> <p>Times are though now and we can't run to the nearest shop to just buy a phone to solve these issues... </p>
Thank you for your Correspondence . I must apologize for the inconvenience caused. An Employee from LG will contact you shortly.
Kind Regards.
LG Customer Care
Thank you for your Correspondence . I must apologize for the inconvenience caused. An Employee from LG will contact you shortly.
Kind Regards.
LG Customer Care
To whom it may concern
I took my LG G3 into Authorized LG service center called Xecutronix in Edenvale 2 days before the warranty expired I think the 20/12/2016. I was having a problem with the touch screen as it did not want to respond to anything I pushed. I was told it was the screen witch they replaced. I collected the phone in Jan 2017 the phone was okay but froze when I went into chrome and it started getting worse the screen started going black put if I touched the screen I could hear is was pressing buttons. I went back & the technician (Jonahs) did not book it in, he had a quick look and told me it was the battery so I bought 2 as it is hard to find original batteries for LG G3 it was a Friday, it went ok till Friday evening and it started switching on, then blue screen then off the whole time so I took it back on the 22/02/2017 and got a phone call today saying LG rejected the warranty claim... And to get it fixed it is going to cost me over R 3000. Please contact me ASAP
To Xecutronix:
I cannot understand that bringing a phone in, you replace the screen under warranty then it still gives me similar problems then I bring it back under the 3 months extended warranty now it is out of warranty because you found the real problem...
To whom it may concern
I took my LG G3 into Authorized LG service center called Xecutronix in Edenvale 2 days before the warranty expired I think the 20/12/2016. I was having a problem with the touch screen as it did not want to respond to anything I pushed. I was told it was the screen witch they replaced. I collected the phone in Jan 2017 the phone was okay but froze when I went into chrome and it started getting worse the screen started going black put if I touched the screen I could hear is was pressing buttons. I went back & the technician (Jonahs) did not book it in, he had a quick look and told me it was the battery so I bought 2 as it is hard to find original batteries for LG G3 it was a Friday, it went ok till Friday evening and it started switching on, then blue screen then off the whole time so I took it back on the 22/02/2017 and got a phone call today saying LG rejected the warranty claim... And to get it fixed it is going to cost me over R 3000. Please contact me ASAP
To Xecutronix:
I cannot understand that bringing a phone in, you replace the screen under warranty then it still gives me similar problems then I bring it back under the 3 months extended warranty now it is out of warranty because you found the real problem...