CM
Clintin M
1 reviews | Active since Jul 2018
26 Oct 2018, 11:39
Still a very frustrated customer with no feedback yet!!!
Very poor brand and very poor customer service. LG G6 is plagued with issues and bugs and the service response from your team is equally appauling . I should have just gone with a more premium device cause it seems you guys have no clue about customer service or quality......
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Replies (5)0
Replies (5)
LG Electronics's replyOfficial
26 Oct 2018, 12:28As per our telephone conversation . I contacted and advised the customer to take his unit to the repair center again . The technician need to assess the unit and once the unit is assessed to please forward a complete report regarding the repair to *** to investigate and resolve this complaint.
Kind Regards.
Customer Care.
LG Electronics's reply26 Oct 2018, 12:28
Official
As per our telephone conversation . I contacted and advised the customer to take his unit to the repair center again . The technician need to assess the unit and once the unit is assessed to please forward a complete report regarding the repair to *** to investigate and resolve this complaint.
Kind Regards.
Customer Care.
CM
Clintin M's updateReviewer Update
26 Oct 2018, 13:23To whom it may concern this unit has been in for repairs over the last four months consecutively. I have emailed the documents and it is currently booked in again, I would suggest that you guys liaise with vodacom Repairs as it is costing me money to run up and fix this issue.
CM
Clintin M's update26 Oct 2018, 13:23
Reviewer Update
To whom it may concern this unit has been in for repairs over the last four months consecutively. I have emailed the documents and it is currently booked in again, I would suggest that you guys liaise with vodacom Repairs as it is costing me money to run up and fix this issue.
LG Electronics's replyOfficial
26 Oct 2018, 14:31Good day Mr Moodley . Your query its been escalated to our technical department they will liaise with the Network provider to resolve your complaint as soon as possible. We apologize for the in convince caused .
LG Electronics's reply26 Oct 2018, 14:31
Official
Good day Mr Moodley . Your query its been escalated to our technical department they will liaise with the Network provider to resolve your complaint as soon as possible. We apologize for the in convince caused .
CM
Clintin M's updateReviewer Update
15 Nov 2018, 07:33Hi, Thank you the problem has been rectified finally. I appreciate your efforts.
CM
Clintin M's update15 Nov 2018, 07:33
Reviewer Update
Hi, Thank you the problem has been rectified finally. I appreciate your efforts.
LG Electronics's replyOfficial
15 Nov 2018, 08:08It is indeed pleasing to receive complimentary remarks about our service. I wish to take this opportunity to thank you for the time and effort to bring this to our attention.
Kind Regards.
LG Customer Care.
Kind Regards.
LG Customer Care.
LG Electronics's reply15 Nov 2018, 08:08
Official
It is indeed pleasing to receive complimentary remarks about our service. I wish to take this opportunity to thank you for the time and effort to bring this to our attention.
Kind Regards.
LG Customer Care.
Kind Regards.
LG Customer Care.