#*********** staff #shocking service #refusal to rectify their error

I have a LG washing machine that was rusted internally. After much backwards and forwards (and insane excuses from LG like I did not wipe down the machine post wash) they agreed to replace the internal components. I also paid to have the inlet pipe fixed which was spraying water inside the machine potentially leading to the rust. The technician left the plastic on all the internal components. LG are now telling me that this is fine and that it is my fault that the machine smells because I am not cleaning the soap dispenser correctly (an image was sent post wash to show them there is water in the soap dispenser slot). I am well aware this must be cleaned post wash. They are also saying the plastic on the internal components is fine despite all research saying that this is not the case and can potentially cause the machine to overheat, cause performance issues, release toxic chemical and there would be an odour from the melting plastic. This repair was not done according to the manufacturer specifications and can damage the machine further. I was advised that I must pay to have a technician come out t there is no guarantee for the repair to the inlet pipe. Further to this, their Service Director / Jason Jeong agrees with their findings, clearly, he is ill appointed. Mind Blowing!